Refund & Cancellation Policy

Effective date: July 17, 2026 · Trussora Inc.

This policy explains our free trial, billing, cancellation, and refund terms. It works together with our Terms of Service.

1. Free trial

New subscriptions start with a 14-day free trial. You add a payment method at sign-up, but you are not charged during the trial. If you cancel before the trial ends, you are not charged. If you do not cancel, your paid subscription begins and your payment method is charged when the trial ends. Trial accounts cannot export.

2. Billing, renewal & your locked rate

Paid plans are billed monthly at the rate for your pricing cohort when you first subscribe (Founding $39 / Early Access $49 / Core $79 per month). Your subscription renews automatically each month until you cancel, and we show the trial length, price, and renewal terms at sign-up. Your rate stays locked for as long as your account stays active — including through a pause. If you cancel, you permanently lose your locked rate; re-subscribing later means joining whichever cohort is open at that time (see Cancellation).

3. Cancellation

You can cancel anytime from your account. When you cancel, your subscription stops renewing and you are not charged again, and you keep full access — including export — until the end of your current paid period. At the end of that period, your access ends and your content is scheduled for permanent deletion — we retain it for up to 90 days after cancellation (7 days for trial accounts), then permanently erase it. Cancelling also permanently ends your locked cohort rate.

If you instead choose “Delete account & data” — a separate, confirm-to-proceed action — your account and all content, including uploaded files, are permanently erased as soon as you confirm, regardless of your billing date.

If you cancel during your free trial, it ends immediately, you are not charged, and access ends at cancellation.

4. Refunds

Payments are non-refundable, and cancelling does not refund the unused portion of your current period — the access you keep through the end of the period is what you’ve paid for. The 14-day free trial lets you evaluate Trussora before any charge. We make exceptions where required by law, or for a clear billing error (such as a duplicate charge). To raise a billing issue, contact support@trussora.ai.

5. Pause

You may pause your billing for up to three months. While paused, you are not charged, your data is preserved, your access is read-only, and your locked cohort rate is held. Your subscription automatically resumes at the end of the pause, and we give you advance notice before it resumes and before any charge — never a silent charge. A pause does not extend or refund any paid period.

6. Promotional discounts

Any promotional discount — including a retention offer such as 40% off for three billing cycles — applies to future invoices only, is one-time, and is not a refund: it never reduces or returns a past charge, and there is no clawback. A multi-cycle discount simply stops applying to any period after you cancel.

7. Failed payments

If a renewal payment fails, we may retry the charge and will let you know. If payment cannot be completed, your subscription may be paused or cancelled.

8. Questions

Billing or cancellation questions: support@trussora.ai · Trussora Inc.